SyncPro
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AI SaaS · Operations · B2B In Development

SyncPro

AI Task Management with SLA/OLA Enforcement

Operations teams drown in missed deadlines, untracked escalations, and SLA breaches that nobody noticed until it was too late. SyncPro embeds SLA and OLA enforcement directly into the task layer — so escalations happen automatically, accountability is built-in, and nothing slips through untracked.

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AI
Powered — smart escalation & triage
SLA/OLA
Enforcement baked into every task
Africa
Primary focus market
B2B
SaaS model — team & enterprise tiers
The Foundation

SLA and OLA are not suggestions.

Service Level Agreements and Operational Level Agreements define the promises operations teams make — to customers, to partners, and to each other. Most task management tools treat these as external documents. SyncPro treats them as first-class constraints, embedded into every task from the moment it's created.

SLA
Service Level Agreement
A commitment made to an external party — a customer, client, or partner. Defines response time, resolution time, and service quality standards. A missed SLA is a broken promise with external consequences.
OLA
Operational Level Agreement
An internal commitment between teams or departments. Defines how one team supports another in delivering on an SLA. The internal accountability layer that makes external commitments achievable.
Why this matters
Operations teams typically track SLAs in spreadsheets, monitor OLAs manually, and escalate through Slack messages. SyncPro makes all of this automatic, visible, and auditable — without anyone needing to remember to follow up.
The Problem

Operations teams are drowning
in manual accountability.

Most task management tools — Jira, Asana, Monday, Notion — are built for product and project teams. When operations teams try to use them, they bolt on SLA tracking via custom fields, set timers in separate tools, and still end up pinging people manually on Slack when something is about to breach.

[ BREACH ]
SLA breaches go unnoticed
Nobody notices a task is about to breach its SLA until it already has. By then, the damage is done — an unhappy customer, a failed audit, a credibility problem.
[ MANUAL ]
Escalation is manual and slow
Teams rely on Slack messages, email follow-ups, or daily standups to escalate. These don't scale. They're inconsistent, they depend on people remembering, and they leave no audit trail.
[ INVISIBLE ]
OLA commitments are invisible
Internal agreements between teams are often undocumented or informally agreed. When one team misses their OLA, the other team misses their SLA — and nobody knows why.
[ FRAGMENTED ]
Tools are the wrong shape
Operations teams stretch project tools into workflows they were never designed for. Custom fields, Zapier automations, and workarounds break under pressure and create maintenance burden.
The Solution

Task management where
SLA is the default.

SyncPro is built from the ground up for operations teams. Every task has an SLA clock. Every team commitment is an OLA with a tracked deadline. AI monitors the task queue, detects at-risk items before breach, and escalates automatically through the configured escalation path — no manual intervention required.

[ SLA ]
SLA Per Task
Every task is created with an SLA: response time, resolution time, and priority level. The clock starts on creation. SyncPro tracks it from the first second.
[ OLA ]
OLA Between Teams
Define internal agreements between departments. When Team A needs Team B to complete a subtask in 4 hours for an SLA to be met, that's an OLA — tracked automatically.
[ AI ]
AI Escalation Engine
AI monitors the task queue in real time, predicts which tasks are at risk of breach based on workload and history, and escalates through the configured path before it's too late.
[ AUTO ]
Workflow Automation
Automate task assignment, escalation routing, status transitions, and stakeholder notifications. Define once, run automatically — no Zapier required.
[ AUDIT ]
Full Audit Trail
Every action, escalation, status change, and SLA outcome is logged. Build the compliance report, the post-mortem, or the client SLA report directly from SyncPro's activity log.
[ DASH ]
Operations Dashboard
Live view of open tasks, SLA health, team workload, and escalation status. See what's on track, what's at risk, and what's already breached — in one screen.
Product Roadmap

Where SyncPro is going.

Phase 01 · Done
Concept & Validation
Problem definition, user interviews with operations team leads across African businesses, competitive analysis, and product specification.
Phase 02 · Active
Core Product Development
SLA/OLA task engine, escalation routing logic, team workspace, basic automation rules, and AI triage model development.
Private Beta — Target Operations Teams
Closed beta with 5–10 operations teams. Focused on SLA tracking accuracy, escalation effectiveness, and workflow automation reliability.
Integrations & API
Slack, WhatsApp (for African market), email, webhooks, and public API for enterprise integration. Ticketing system connectors.
Public Launch
General availability with team, business, and enterprise pricing tiers. Full AI escalation engine, audit reporting, and customer-facing SLA portals.
The Team

Built by operators,
for operators.

OO
Co-Founder & Product
Olushola Oluyomi
Senior Product Manager · Product Builder
Olushola has spent years as a product manager in environments where SLAs determine business relationships. He built SyncPro because he kept seeing operations teams use the wrong tools to manage agreements that had real consequences — and losing because of it.
olusholaoluyomi.com ↗
Note
SyncPro is in early development. This page reflects the product vision and planned feature set. The full founding team is being assembled. If you're an operations lead interested in early access or a technical co-founder interested in the space, reach out directly.
Early Access
Operations with accountability built in.
SyncPro is in development. If you run an operations team and want to join the early access waitlist, get in touch now.
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